Konica Minolta Honors Impact Networking, LLC as Pro-Tech Service Award Recipient
November 21, 2017
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announced that Impact Networking, LLC has been honored with a 2016 Pro- Tech Service Award recognizing their dedication and commitment to customer support and satisfaction. Pro-Tech Service Award recipients were honored at a special presentation during the company’s annual dealer conference on October 4, 2017, which took place at the luxury Park Hyatt Aviara Resort, Golf Club & Spa in Carlsbad, CA.
“I congratulate 2016 winner, Impact Networking, LLC, for their outstanding achievement,” said Sam Errigo, Executive Vice President, Sales and Business Development, Konica Minolta. “This is an extraordinary distinction that recognizes the dealers that deliver the finest customer service day in and day out.”
Impact Networking, LLC is dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products. To merit the Pro-Tech standard, each element of Impact Networking, LLCoperation was evaluated, including management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
“We are excited to be honored as a winner of the 2016 Konica Minolta Pro-Tech Service award,” said Impact Networking CEO, Frank Cucco. “This award certifies our commitment to offer our customers the best skills, systems and people for their Konica Minolta equipment. We are proud to be recognized this year with this achievement and will continue to keep Konica Minolta equipment operating at the highest level of productivity.”
Konica Minolta’s rigorous Pro-Tech program is designed to help ensure that all authorized dealers provide the best customer and product support for Konica Minolta devices. Such standards require that dealers maintain proper technical and product training for service technicians, that they utilize the latest Konica Minolta service programs, and that they adhere to Konica Minolta policies and procedures. Additionally, Pro-Tech dealers must allow random inspections of Konica Minolta products at customer locations as verification that products are well maintained and that their customers are satisfied with service and product support.