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The Service You Deserve,
The Support You Demand
Every Impact technician is factory trained. Every sales consultant has earned CDIA+ certification. No other competitor in the greater Chicago-and-Milwaukee metropolitan area can say the same.
Our commitment to training and education is unmatched in our industry and extends to you and your employees. We don't just sell equipment, software and services, we instruct in their usage and troubleshoot when needed. Our ongoing, internal education program ensures that our people remain current to serve you better.
Furthermore, our technicians are incentive driven, earning bonuses based on uptime, response time and recall ratios, among other variables. The upshot? Greater speed and accuracy.
Real-Time Communication
| • | A friendly member of our support staff answers calls during business hours, not an automated voice. |
| • | A technician will respond to each service call within 30 minutes to provide an ETA. |
| • | Customers can place service calls and view their service history online. |
Superlative Support
| • | Highest first-call completion in our industry |
| • | 100 percent factory-trained technicians |
| • | 98 percent uptime guaranteed |
| • | 95 percent parts availability in every tech's mobile inventory |
| • | 24/7 emergency service |
| • | 3-hour, onsite response time thanks to zoned technicians |
| • | 1/2 hour callback policy |
| • | Real-time technician dispatch |
| • | CDIA+ certification for all consultants |
| • | Proprietary project management certification |
| • | Automated, online billing |
| • | Toll-free supplies ordering |
Industry Recognition
Impact is a multiple recipient of the J.D. Power and Associates Award, which certifies us as experts in purveying customer service and satisfaction.
Unmatched Maintenance
We back every product we sell and solution we suggest with a strong commitment to maintenance, which includes parts, labor, supplies, toners and drums.
| • | More than $1 million of replacement parts are in stock at all times. |
| • | We provide maintenance solutions for all major manufacturers, including Avaya, Brother, Dell, Epson, HP, Kyocera, Lexmark, Sharp and Xerox. |
| • | Using state-of-the-art software, Impact tracks usage in key copiers to lengthen print life. |
| • | Impact is the only solutions provider that does not charge for overages, important to know since 20 percent of our competitors' profits can come from unused copies and overage charges. |
| • | Impact is also the only company of its kind that will roll over unused copies, allowing customers to use them penalty-free the following year. |
Printer Fleet Management
By managing your printer fleet intelligently, you can convert a cost center into a profit hub. Impact has customized fleet management solutions for countless customers. First we study a company's current configuration and its hidden costs. Then we present findings that leverage our expertise and ensure long-term cost cutting. We seek synergies within an existing hardware configuration in order to close gaps and create solutions—solutions that include:
| • | Using embedded tools to manage and deploy hardware more effectively |
| • | Creating efficiencies within and among departments |
| • | Eliminating the headaches of in-house toner maintenance |
| • | Streamlining product operations |
| • | Budgeting current and future print costs |
| • | Providing complete onsite service and supply plans |
| • | Offering the benefit of customized invoicing |
Value-Added Services
| • | Strategic Planning: Letting Impact improve your processes. |
| • | Creative Consultation: Enhancing your corporate identity and broadening its reach. |
| • | Document Assessment: Helping your company increase productivity, performance and profits. |
| • | Backfile Conversion: Transforming paper documents into quickly accessible electronic images. |
| • | Local Area Network: Including design, installation, support and management. |
| • | Digital Office Equipment: Featuring world-tested printers, copiers, faxes, scanners, phone systems and cabling. |
CDIA+ Certification
Impact employs more Certified Document Imaging Architects (CDIA+) than anywhere in the Chicago-Milwaukee area. CDIA+ certification is the gold standard in the IT industry, exemplifying leadership and a commitment to continuing education. CDIA+ certification distinguishes a consultant from a typical cold caller, making Impact the leader in document imaging and management. Our systems engineers, in addition, provide the technical expertise necessary to integrate new systems with any existing IT infrastructure.
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