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Print Management Software
The OneCall remote monitoring system is comprised of powerful, yet easy-to-use software that is designed to monitor, report, and manage fleets of printers, copiers, fax machines, and multi-function peripherals. With a simple download onto your network, the OneCall Collector Agent (OCA) will remotely collect and store all of your printing devices' diagnostic data, helping to diagnose problems before they occur and identify overworked or under-used devices.
Key software features:
| • | Less than 5-minute software installation |
| • | Secure data transfers--HIPPA compliant |
| • | Automated real-time snapshot of fleet including number of printers, types, meter reads, service alerts, general status of printers |
| • | Automated supplies ordering |
| • | Reports for usage, errors, toner |
The Core Supplies-Toner
| • | Virgin cores only |
| • | Guaranteed to equal OEM yield |
| • | Computer controlled, precision filling |
| • | Highest grade toner in each cartridge |
| • | All major components meet rigorous standards |
| • | 100% warranty against defective parts and damage |
Printer Service & Parts
One of the key components of OneCall Printing Solutions is the highly trained and dependable technicians that participate in the National Service Provider Network.
| • | Highest rated HP service provider network in the U.S. |
| • | Over 350 authorized service agents across the U.S. |
| • | All technicians must meet stringent certification requirements as established by the manufacturer |
| • | 93.5% first time fix rate across all brands--among the top in the industry |
| • | Return visits are kept under .057% |
| • | Less than 8-hour response service |
Inventory Management
Unused printer supplies in your office is cash not working for you! The software provides real-time data and reporting that makes supplies inventory optimization a reality. The OneCall Program consists of an inventory management strategy that is mutually designed by Impact consultants and each end-user location. The comprehensive program also eliminates supplies obsolescence, saving space and money.
Ongoing Print Management Consulting
True print management must be done by a print management expert. Formal quarterly reviews are conducted to discuss all aspects of your printer fleets ranging from total spending, to printer fleet optimization, to right-sizing opportunities. These quarterly reviews provide the ideal forum to drill down on unnecessary costs and inefficiencies that are common in most print fleet environments.
Trusted Sales Support-Single Point of Contact
Although many support contacts are behind the scenes facilitating each OneCall Print Management Program, you can be assured that one single point of contact will manage and oversee all of your unique print management needs. Each OneCall Program is custom designed to specifically address each end-user environment.
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